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SUMMARY:Frontline Staff: Balancing Challenges from Patrons to Workplace Expectations (LibraryWorks Webinar)
DESCRIPTION:The Massachusetts Library System is pleased to announce that we 
 are working with LibraryWorks to provide our members with access to their 
 webinars.  These webinars are free to Massachusetts library workers who 
 register through our calendar. \n\n\n	Please note: To attend these webinars 
 at no cost\, you must register here. If you register directly with 
 LibraryWorks\, your registration will not be paid by MLS. \n	Please help us 
 keep MLS sponsored training free for all members. If you are unable to 
 attend the live webinar\, please cancel your registration. A cancellation 
 link can be found in your confirmation email\, or you may contact Sarah 
 Donnelly at sdonnelly@masslibsystem.org to 
 cancel.\n\n\n\nDescription:\n\nFrontline library staff face significant 
 occupational stress due to factors like managing high volumes of 
 interactions\, resolving recurring issues\, handling emotional labor\, and 
 dealing with angry patrons whileoften lacking authority in decision-making. 
 Additionally\, staff may experience micromanagement\, be assigned 
 uncomfortable roles\, and struggle with limited career growth. Despite 
 these challenges\, many of us continue in the field because the work is 
 meaningful and unique. However\, it’s essential to recognize when the 
 stress becomes overwhelming.\n\nThis webinar will discuss how to recognize 
 when the challenges need to be addressed\, how to address them\, and allow 
 yourself to reset expectations from yourself and others.\n\nBy attending 
 this session\, you will:\n\n\n	Learn to recognize when expectations are 
 unreasonable\n	Develop strategies for communicating and managing 
 expectations with patrons and supervisors\n	Practice setting and enforcing 
 boundaries with patrons\n	Develop a team mindset with coworkers to provide 
 a support system\n\n\n\nPresenter:\n\nJennifer Blair is the Head of User 
 Services Librarian and Associate Professor at Azusa Pacific University 
 (APU). Her role is dedicated to the user experience\, including marketing 
 the library\, and teaching. She has extensive experience teaching online 
 courses in design and library studies including library management. 
 Jennifer holds a B.A. in Graphic Design\, a M.A in Educational Multimedia\, 
 and a M.S. in Library and Information Studies. Her experience in academic 
 and public libraries as well as work experience in art and design allow her 
 to employ visionary strategies to enrich progress and enhance advancement 
 for libraries.\n\n
LOCATION:Webinar
ORGANIZER;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
CATEGORIES:Vendor Webinar - LibraryWorks
CONTACT;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
STATUS:CONFIRMED
UID:LibCal-14085774
URL:https://calendar.masslibsystem.org/event/14085774
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