The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

Through this workshop, we examine some important strategies for navigating challenging conversations with confidence and empathy. You'll learn how to maintain composure, foster understanding, and communicate effectively even in difficult situations. We’ll also consider how to create safe and supportive communication spaces.

Learning Outcomes

Together, we will become more confident and productive in our communication.

As a result of this program, attendees will:

• Understand effective listening and empathy techniques
• Manage emotional responses and maintain composure in tense situations
• Increase confidence in communicating

Presenter

Stevie M. Munz, Ph.D. ~ Biography

Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

Please note: Registration through the link below is limited to staff at Massachusetts Library System member libraries. Registrations for anyone who does not work at an MLS member library will not be honored by PCI. 

REGISTER