The Massachusetts Library System is pleased to announce that we are working with LibraryWorks to provide our members with access to their webinars.  These webinars are free to Massachusetts library workers who register through our calendar. 

• Please note: To attend these webinars at no cost, you must register here. If you register directly with LibraryWorks, your registration will not be paid by MLS. 
• Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel.

Description:

In this workshop, we will learn how to manage challenging conversations with confidence. There are numerous reasons that people could be frustrated or angry in or around your library, and all staff members need to understand how to approach these potential situations. This workshop will offer effective strategies for maintaining your composure, managing disagreement or conflict, and fostering positive as well as supportive environments.

Following this webinar, you will know how to:

• Learn to develop communication confidence
• Learn basic de-escalation tips
• Develop effective communication skills for the library workplace

Presenter:

Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops and is a published author. As a communication expert, she is passionate about developing your communication power skills. From public speaking to professional storytelling to writing and editing services, and diversity, equity, and inclusion workshops Dr. Stevie is passionate about the power of communication!