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DTSTART:20260305T193000Z
DTEND:20260305T210000Z
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SUMMARY:Responding to Online Negativity: A Guide for Libraries (ALA Webinar)
DESCRIPTION:The Massachusetts Library System is pleased to announce that we 
 have contracted with ALA to provide our members with access to their live 
 webinars.  These webinars are free to MLS members who register through our 
 calendar.  Please do not register directly with ALA. Members who register 
 directly with ALA are responsible for paying their registration fee. 
 \n\nPlease help us keep MLS sponsored training free for all members. If you 
 are unable to attend the live webinar\, please cancel your registration. A 
 cancellation link can be found in your confirmation email\, or you may 
 contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 
 \n\n\nDescription\n\nNegative feedback and online incivility can demoralize 
 staff and destroy goodwill with patrons. Handling it is a major 
 challenge—do you ignore it? Do you respond? And if you do\, how do you 
 respond in a way that avoids escalating the issue? It can be overwhelming 
 to deal with toxic behavior online\, but there are strategies library staff 
 can use to help themselves and their patrons.\n\nIn this webinar\, you’ll 
 examine the most common kinds of negative online behavior and the best 
 methods for dealing with them. You’ll also learn what differentiates an 
 online troll from other kinds of negative users and what to do if you 
 encounter one. Next time you encounter a negative e-mail\, insulting 
 comment\, or unfair review\, you’ll be prepared!\n\n\n\nLearning 
 Outcomes\n\nAfter participating in this webinar\, you will:\n\n\n	Have 
 basic strategies for responding to different types of negative online 
 interactions.\n	Have a framework for determining when to ignore an online 
 comment and when to engage.\n	Know what differentiates a troll from other 
 negative users and how to handle a troll.\n\n\n\n\nPresenter\n\nLaura 
 Solomon\, MCIW\, MLS is the Library Services Manager for the Ohio Public 
 Library Information Network and a W3C-certified front-end web developer.  
 She has been doing web development and design for more than twenty years\, 
 in both public libraries and as an independent consultant. She specializes 
 in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. 
 She’s written three books about social media and content marketing\, 
 specifically for libraries\, and speaks nationally on both these and 
 technology-related topics.  As a former children’s librarian\, she enjoys 
 bringing the “fun of technology” to audiences and in giving libraries 
 the tools they need to better serve the virtual 
 customer.\n\n\n\nAccessibility Information\n\nIf you have questions or 
 requests regarding accessibility\, contact ce@ala.org or at 312-280-5100.
LOCATION:Webinar
ORGANIZER;CN="Learning Services":MAILTO:learn@masslibsystem.org
CATEGORIES:Vendor Webinar - ALA
CONTACT;CN="Learning Services":MAILTO:learn@masslibsystem.org
STATUS:CONFIRMED
UID:LibCal-16282101
URL:https://calendar.masslibsystem.org/event/16282101
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