The Massachusetts Library System is pleased to announce that we have contracted with ALA to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar.  Please do not register directly with ALA. Members who register directly with ALA are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Description

Working in a public library means delivering excellent service while managing a wide range of behaviors and expectations. “The Power of Boundaries” is a practical, empowering training designed to help library staff establish and maintain clear, respectful boundaries that support both positive patron experiences and staff well-being. 

This webinar will explore why boundaries matter in public service and how they contribute to a safer, more sustainable work environment. We will examine common scenarios—such as inappropriate questions, overfamiliarity, or emotionally intense interactions—and provide tools and language to help staff respond effectively and professionally. Participants will reflect on their own boundaries, practice strategies for assertive communication, and share ideas with peers in a supportive setting. 

Boundaries are not about being rigid or unkind. They help create clarity, mutual respect, and healthy interactions. When staff have the tools to maintain boundaries with confidence and care, they are better equipped to serve the public while also protecting their own mental and emotional health. This training encourages reflection, peer support, and real-world application of techniques to build resilience and self-awareness. 

Whether you are new to library work or a seasoned professional, this webinar offers approachable, realistic strategies to help you stay grounded and confident in your daily interactions.

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

• Understand the role and importance of boundaries in creating respectful, safe, and sustainable interactions with library patrons;
• Develop and practice language and strategies for setting and maintaining professional boundaries during challenging or uncomfortable situations; and
• Increase self-awareness and confidence in navigating emotional, behavioral, and interpersonal dynamics while maintaining excellent public service.

Who Should Attend

This webinar is intended for all public library staff, including front-line employees, supervisors, and administrators. It is especially relevant for staff who engage directly with the public, such as those working in circulation, reference, youth services, and outreach. Library leaders interested in fostering a healthier workplace culture will also benefit from attending.

Presenter

Julia Parsons is the director of Shasta Public Libraries, serving a diverse and rural community in Northern California. With a background in ethnic studies and a deep commitment to equity and inclusion, Julia brings a thoughtful, people-centered approach to public library leadership. She is a first-generation college graduate and a passionate advocate for mental health, neurodiversity, and creating emotionally safe library spaces for both staff and patrons. Julia has led staff development efforts focused on resilience, boundaries, and community engagement, and she believes strongly in the power of libraries to foster belonging and access. With experience in front-line service, management, and system-wide planning, she offers practical insights rooted in real-world experience. Julia is especially interested in supporting emerging leaders and building sustainable, supportive workplace cultures in public libraries.

Accessibility Information

If you have questions or requests regarding accessibility, contact plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752).