The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

Many adults approach technology classes convinced they’re “just bad at tech,” making confidence, not skill, the biggest barrier to learning. This hands-on session shares simple teaching strategies, supportive language, and practical demonstrations library staff can use immediately to reduce tech anxiety and build trust. Attendees will leave with concrete tools for helping hesitant learners gain confidence, feel successful, and keep coming back for help.

Learning Outcomes

As a result of this program, attendees will:

• Apply simple, proven teaching strategies to reduce tech anxiety and build confidence in hesitant adult learners
• Use supportive, approachable language that fosters trust and encourages continued engagement
• Implement practical, hands-on techniques that help learners experience quick wins and feel successful immediately

Presenter

Steve Alcalde is Head of Computers and Technology at Rogers Memorial Library in Southampton, New York. With over a decade in public libraries, he specializes in technology services, digital literacy, and innovative public access, helping staff and patrons confidently engage with emerging technologies.

A frequent presenter at local and national conferences, Steve shares practical, approachable strategies on emerging tech, makerspaces, and library infrastructure, with a focus on building staff confidence and strengthening community service.

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