BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Springshare//LibCal//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-TIMEZONE:America/New_York
X-PUBLISHED-TTL:PT15M
BEGIN:VEVENT
DTSTART:20241023T180000Z
DTEND:20241023T190000Z
DTSTAMP:20241023T000000Z
SUMMARY:Nonverbal Matters: Using Body Language to Communicate Effectively with Your Customers (PCI Webinar)
DESCRIPTION:\n\nThe Massachusetts Library System is pleased to announce 
 that we have contracted with PCI Webinars to provide our members with 
 access to their live webinars.  These webinars are free to MLS members who 
 register through our calendar. Please do not register directly with PCI. 
 Members who register directly with PCI are responsible for paying their 
 registration fee. \n\nPlease help us keep MLS sponsored training free for 
 all members. If you are unable to attend the live webinar\, please cancel 
 your registration. A cancellation link can be found in your confirmation 
 email\, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to 
 cancel. \n\nBecause we are working with an outside vendor\, it is important 
 that you cancel your registration in the event that you are unable to 
 attend the live webinar.  A recording of the webinar will be available on 
 the PCI Webinars Niche Academy website about a week after the live webinar. 
  If you have any issues registering or signing into the PCI Webinars Niche 
 Academy website\, please let us know.  Please do not contact PCI Webinars 
 or Niche Academy directly about their live webinars or webinar 
 recordings.\n\n\n\n\n\n\n\n\n\n\nDescription\n\nA large majority of 
 communication comes from nonverbals like facial expressions\, gestures\, 
 and posture. It is universal and infused into every single interaction we 
 have. Learn how to decipher what the body is saying and utilize nonverbal 
 tells for approachability and great customer service.\n\nLearning 
 Outcomes\n\nAs a result of this program\, you will not only learn how to 
 project confidence in your communication with others\, but really change 
 how you feel\, all through the use of body language.\n\n \n\nYou will also 
 discover ways that body language can be used to help manage situations of 
 conflict and to build empathy with your colleagues and 
 customers.\n\nPresenter\n\nHolly Klingler\n\n \n\nFor over thirteen years\, 
 Holly Klingler has been training people in a variety of career fields on 
 how to maximize their communication\, creativity\, and critical thinking 
 skills.  She has presented at the Akron Women’s Bar Association\, the 
 Ohio Certified Public Accountants Annual Conference\, the Hudson Job 
 Corp.\, and has trained library staff for over twelve years\, eight of 
 which were as the Continuing Education trainer at the Northeast Ohio 
 Regional Library System.\n\nShe teaches valuable techniques to help 
 professionals showcase their strengths\, sharpen their skills\, and grow 
 both their abilities and confidence. Holly has a Master of Arts degree in 
 Philosophy\, a Masters of Library and Information Science\, and a 
 certification in nonverbal analysis. She is also a certified Career 
 Development facilitator and an MBTI Certified Practitioner and 
 Facilitator.\n\n\n\n \n\nREGISTER\n\n\n\nJoin Meeting: 
 https://zoom.us/webinar/register/9317227115598/WN_WBzIWdApQ2WsGVSHiB9Vaw
LOCATION:Webinar
ORGANIZER;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
CATEGORIES:Vendor Webinar - PCI
CONTACT;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
STATUS:CONFIRMED
UID:LibCal-12925837
URL:https://calendar.masslibsystem.org/event/12925837
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
BEGIN:VALARM
TRIGGER:-PT15M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT

END:VCALENDAR