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DTSTART:20250423T180000Z
DTEND:20250423T190000Z
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SUMMARY:Managing Difficult Employee Behaviors (PCI Webinar)
DESCRIPTION:\n\nThe Massachusetts Library System is pleased to announce 
 that we have contracted with PCI Webinars to provide our members with 
 access to their live webinars.  These webinars are free to MLS members who 
 register through our calendar. Please do not register directly with PCI. 
 Members who register directly with PCI are responsible for paying their 
 registration fee. \n\nPlease help us keep MLS sponsored training free for 
 all members. If you are unable to attend the live webinar\, please cancel 
 your registration. A cancellation link can be found in your confirmation 
 email\, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to 
 cancel. \n\nBecause we are working with an outside vendor\, it is important 
 that you cancel your registration in the event that you are unable to 
 attend the live webinar.  A recording of the webinar will be available on 
 the PCI Webinars Niche Academy website about a week after the live webinar. 
  If you have any issues registering or signing into the PCI Webinars Niche 
 Academy website\, please let us know.  Please do not contact PCI Webinars 
 or Niche Academy directly about their live webinars or webinar 
 recordings.\n\n\n\n\n\n\n\n\n\n\nDescription\n\n\n\nEffectively managing 
 challenging employee behaviors requires a balance of strong communication 
 skills\, emotional intelligence\, and strategic problem-solving. This 
 program will provide you with practical tools and techniques to address 
 difficult situations while fostering open dialogue and a respectful 
 workplace culture. \n\nWhether you’re managing resistance to feedback\, 
 addressing negativity\, or resolving team conflicts\, this workshop will 
 empower you to confidently lead with effective communication and proven 
 strategies for success.\n\nKey points covered:\n\n\n	Identify underlying 
 causes of challenging behaviors\n	Strengthen communication skills to 
 navigate tough conversations with clarity and empathy\n	Apply conflict 
 resolution techniques to build collaboration and trust\n	Develop actionable 
 plans to prevent and manage recurring issues\n\n\nPresenter\n\nDr. Stevie 
 M. Munz\, Ph.D. is an award-winning teacher and researcher with 10  years 
 of experience in the communication field. She has led hundreds of 
 discussion forums\, presentations\, trainings\, and workshops. As a 
 communication expert\, she is passionate about developing your 
 communication power skills!\n\n \n\nREGISTER\n\n\n\nJoin Meeting: 
 https://calendar.masslibsystem.org/calendar/events?cid=6935&t=d&d=0000-00-00&cal=6935&ct=74806&inc=0
LOCATION:Webinar
ORGANIZER;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
CATEGORIES:Vendor Webinar - PCI
CONTACT;CN="Sarah Donnelly":MAILTO:sdonnelly@masslibsystem.org
STATUS:CONFIRMED
UID:LibCal-14356186
URL:https://calendar.masslibsystem.org/event/14356186
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