In this webinar, Shin Freedman will discuss her original national research on bullying and incivility in the library ( "Workplace Incivility and Bullying in the Library: Perception or Reality?" College & Research Libraries, November 2016). Her research found that more librarians than library administrators, irrespective of their academic status, institution type, and gender, witnessed bullying done to others. Experienced bullying was highest among librarians with a nonwhite ethnic background. Conflict and aggression may begin slowly but last for a long time. Once conflict escalates, incivility and noncollegial behavior result. The longer such behavior is permitted, the more likely it is that other colleagues will be drawn into the situation. While no one would deny the detrimental impact of bullying on an individual target, what is the impact on an organization? And what steps can leadership take to prevent such situations, or respond to them when they occur?
 
This webinar is for librarians, library staff, and administrators who care about patrons we serve, inclusive of all library types.

Presented by Shin Freedman, Head of Scholarly Resources & Collections, Framingham State University

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