The Massachusetts Library System is pleased to announce that we are working with LibraryWorks to provide our members with access to their webinars.  These webinars are free to Massachusetts library workers who register through our calendar. 

You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.

In this webinar, you will learn:

• How to think about and prepare for challenging conversations in a way that feels constructive and authentic
• The manager's role in providing difficult feedback or news
• How to share negative feedback in a way that people can hear

Presenter: Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity, which helps libraries grow and develop through community-centered consulting. She brings more than a decade of experience in public library leadership and innovation rooted in community engagement. In addition to her MLIS she holds a doctorate in organizational change and leadership; her research focused on building capacity for equity, diversity, and inclusion in public libraries through community-led planning. Her contributions have been recognized by Library Journal Mover & Shakers, Urban Libraries Council Top Innovators, the Kitsap Peninsula Business Journal “20 Under 40” and the Freedom to Read Foundation.