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Policies of Yes: Empowering Staff and Community (PCI Webinar)

Policies of Yes: Empowering Staff and Community (PCI Webinar) Online

The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar.  Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

What are Policies of Yes and how might they help libraries better serve all of our user groups and reach our underserved populations? Learn what it means to think about policies in a way that creates flexibility, empathy, and allyship with those we serve. By providing staff training and offering decision-making power, we build the foundation for a positive work culture and a sense of belonging among staff and patrons alike.

Attendees will follow North Liberty Library’s journey toward shifting policies and procedures beyond equity and diversity to active inclusivity – a shift that moves us to yes.

From the information shared in this program, attendees will:

  • Gain insights and strategies for applying a lens of inclusivity to all areas of library operations
  • Learn effective methods for building staff awareness of policies and inspiring a model for dynamic customer service
  • Get an overview of broader services and strategic planning borne from Policies of Yes

Jennie Garner ~ Biography

Jennie Garner (she/her) is the library director at the North Liberty Library (IA) where she has served in a variety of roles for more than 25 years. A firm believer in staff development and engagement, she makes it her practice to involve all levels of staff in organizational planning and decision-making as well as encouraging staff to take active roles in the community. Her professional interests include leadership, advocacy, policy development, and removing barriers to access.

Jennie is also the 2023 President of the Association for Rural & Small Libraries (ARSL) as well as serving on the Iowa Library Association (ILA) Executive Board. 


Wednesday, June 7, 2023
2:00pm - 3:00pm
Time Zone:
Eastern Time - US & Canada (change)
This is an online event.
Event URL:

Event Organizer

Profile photo of Sarah Donnelly
Sarah Donnelly

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