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Reasoning with the Unreasonable Patron: 6 Secrets for Making It Work (PCI Webinar)

Reasoning with the Unreasonable Patron: 6 Secrets for Making It Work (PCI Webinar) Online

The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar.  Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Unreasonable people can ruin a good day. In truth, you can’t reason with someone unreasonable, and you can’t change their behavior. You can, however, control your behavior and steer theirs in a better direction. 

Discover techniques that can help you better manage the situation and preserve your sanity. It starts with you recognizing difficult behavior, you remaining calm and controlled, and a few tactics that de-escalate tense situations. 

As a result of this program, attendees will be able to:

  • Explain 3 ways they can maintain their calm during a tense exchange 
  • Name 6 things they can do to deescalate a heated conversation 

Laura Greco ~ Biography

Laura Greco, RN, MEd is a certified wellness coach and speaker who facilitates learning and changing habits. She helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. Self-care (body, mind, and spirit) is the basis for well-being and we all have the capacity to make positive lifestyle changes are 2 of her foundational beliefs.  

Laura is the author of Wellness Made Simple. For more information, please visit her website www.YouBloomWellness.com.


Tuesday, September 26, 2023
2:00pm - 3:00pm
Time Zone:
Eastern Time - US & Canada (change)
This is an online event.
Event URL:

Event Organizer

Profile photo of Sarah Donnelly
Sarah Donnelly

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