The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar.  Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

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Being grateful involves showing appreciation for the things in life that are meaningful or valuable to you. It consists, among other things, of showing others that you really value and appreciate what they’ve done for you, or what they’ve given you.

Taking a moment to notice and acknowledge the things you’re grateful for each day can brighten your outlook, boost your mood, and help you feel more positive in the face of challenges. And it can have a powerful impact on the people and pets that are important and valuable to you.

Inspired by the book The Four Agreements by Don Miguel Ruiz, these five practices will be a practical guide for being more grateful every day and expressing it to yourself and others.

The Five Practices you will learn how to apply in your life to become more grateful are:

1. Have No Expectations
2. Accept That It Isn’t Fair
3. Stop “Shoulding” On Yourself
4. Be Aware of Your Stories
5. Life’s What You Make It (Just Show Up)

Andrew Sanderbeck ~ Biography

Andrew has been developing and conducting training programs for library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Customer Service and Communication Skills in the U.S. and many countries around the world.

Andrew’s programs are filled with proven techniques that attendees can immediately apply with their difficult and challenging customer behaviors. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

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