The Massachusetts Library System is pleased to announce that we are working with LibraryWorks to provide our members with access to their webinars.  These webinars are free to Massachusetts library workers who register through our calendar. 

Libraries have become mental health hubs among their communities, encountering a diverse range of patrons from mild to serious mental illness. While interactions can range from well-intentioned engagements to incidents involving aggression or violence, a traditional library education does not formally equip you with addressing their needs or reporting structures. Daily exposure without adequate training makes library staff feel unprepared. The integration of mental health training allows libraries to respond with compassion and understanding. Discover how to proactively enhance your readiness by recognizing mental health needs and integrating proper responses, fostering a healthier work environment.

From this webinar, you will learn:

• Understanding mental illness prevalence in libraries
• How to equip yourself through skill development and identification
• Develop strategies and training for patron sensitivity
• Effective communication skills for collaborating patron needs

Presenter: Jennifer Blair is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and library studies including library management. Jennifer holds a B.A. in Graphic Design, a M.A in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for libraries.