The Crisis Prevention Institute's Verbal Intervention training teaches you how to confidently manage difficult situations, improving the culture of safety in your library. During this in-person workshop, we will practice concrete skills to identify and respond to challenging behaviors with understanding and a trauma-informed, person-centered approach.

As a result of this workshop, participants will be able to:

1.  Use the CPI Crisis Development Model to assess behaviors in various crisis stages and apply appropriate de-escalation strategies.
2.  Identify factors influencing a person’s behavior and maintain professionalism in the face of escalating behavior.
3.  Use communication skills including speech, tone of voice, and body language in a supportive manner.

Instructed by Michelle Eberle, Certified CPI Verbal Intervention Trainer

Enjoy a one-hour lunch break. Bring your own lunch or grab a quick bite nearby.  

How will I be participating?

During this in-person workshop, expect frequent, active participation for maximum impact! Collaborate with peers through the use of breakout groups and hands-on activities.

Location

This workshop will be held IN PERSON at the MLS office in Northampton, located at 241-243 King Street, Suite 250 Northampton, MA 01060.

Directions