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Crisis Prevention Institute Verbal Intervention Training

Crisis Prevention Institute Verbal Intervention Training In-Person

The Crisis Prevention Institute's Verbal Intervention training teaches you how to confidently manage difficult situations, improving the culture of safety in your library. During this in-person workshop, we will practice concrete skills to identify and respond to challenging behaviors with understanding and a trauma-informed, person-centered approach.

As a result of this workshop, participants will be able to:

1.  Use the CPI Crisis Development Model to assess behaviors in various crisis stages and apply appropriate de-escalation strategies.
2.  Identify factors influencing a person’s behavior and maintain professionalism in the face of escalating behavior.
3.  Use communication skills including speech, tone of voice, and body language in a supportive manner.

Instructed by Michelle Eberle, Certified CPI Verbal Intervention Trainer

Enjoy a one-hour lunch break. Bring your own lunch or grab a quick bite nearby.  

How will I be participating?

During this in-person workshop, expect frequent, active participation for maximum impact! Collaborate with peers through the use of breakout groups and hands-on activities.


This workshop will be held IN PERSON at the MLS office in Marlborough, located at 33 Boston Post Road West, Suite 400 (Fourth Floor), Marlborough, MA 01752.



Tuesday, May 21, 2024
10:00am - 3:00pm
Time Zone:
Eastern Time - US & Canada (change)
In Person Workshop

Registration is required. There are no seats available but a waiting list is available.

NOTE: only one attendee per registration, please. 

Event Organizer

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Michelle Eberle

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