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Crisis Prevention Institute Verbal Intervention Training In-Person
The Crisis Prevention Institute's Verbal Intervention training teaches you how to confidently manage difficult situations, improving the culture of safety in your library. During this in-person workshop, we will practice concrete skills to identify and respond to challenging behaviors with understanding and a trauma-informed, person-centered approach.
As a result of this workshop, participants will be able to:
1. Use the CPI Crisis Development Model to assess behaviors in various crisis stages and apply appropriate de-escalation strategies.
2. Identify factors influencing a person’s behavior and maintain professionalism in the face of escalating behavior.
3. Use communication skills including speech, tone of voice, and body language in a supportive manner.
Instructed by Michelle Eberle, Certified CPI Verbal Intervention Trainer
Enjoy a one-hour lunch break. Bring your own lunch or grab a quick bite nearby.
How will I be participating?
During this in-person workshop, expect frequent, active participation for maximum impact! Collaborate with peers through the use of breakout groups and hands-on activities.
Location:
This workshop will be held IN PERSON at the MLS office in Marlborough, located at 33 Boston Post Road West, Suite 400 (Fourth Floor), Marlborough, MA 01752.
- Date:
- Tuesday, May 21, 2024
- Time:
- 10:00am - 3:00pm
- Time Zone:
- Eastern Time - US & Canada (change)
- Location:
- MLS-Marlborough
- Format:
- In Person Workshop
NOTE: only one attendee per registration, please.