The Massachusetts Library System is pleased to announce that we are working with LibraryWorks to provide our members with access to their webinars.  These webinars are free to Massachusetts library workers who register through our calendar. 

Passive aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment and low morale. What causes it? And how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive aggressive behavior, with particular tips for librarians. It will also explore the causes of passive aggressive behavior, the benefits of anger, gender biases around anger and more.

This webinar will discuss:
•    What causes passive aggressive behavior?
•    The psychology and utility of anger
•    How to handle passive aggressive behavior from colleagues, supervisors, and patrons
•    How to identify enabling behavior 

Presenter: Carrie Rogers-Whitehead is the founder of Digital Respons-Ability, a mission-based company that teaches digital citizenship to tens of thousands of parents, students, and educators across the world. Digital Respons-Ability’s products and services have been recognized internationally and they recently won a 2023 CODiES for “Best Digital Citizenship Solution.” Before her work with Digital Respons-Ability, Carrie worked for a decade in public libraries and continues to partner and work with libraries. Carrie regularly writes, speaks and researches on digital citizenship, parenting, technology, libraries and education. She is the award-winning author of seven books, including most recently: Deepening Digital Citizenship: a Guide to Systemwide Policy and Practice. Carrie lives with her family in Utah with a constant pile of books on her nightstand.