The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar.  Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Ted Talks are educational, entertaining, timely and sometimes stretch your thinking, beliefs and opinions on a variety of topics. They are free to access and easy to share with your coworkers, friends and family.

Ted Talks can be used as tools for self-growth and as an opportunity for your team, department and organizational learning and development.

With the nearly impossible task of choosing only 7 Ted Talks to discuss in this hour, Andrew and Holly will share their takeaways from the talks and also explore why you should watch Ted Talks to boost your self-awareness and to be more mindful of the magical world around you.

Andrew Sanderbeck ~ Biography

Andrew has been developing and conducting training programs for library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Customer Service and Communication Skills in the U.S. and many countries around the world.

Andrew’s programs are filled with proven techniques that attendees can immediately apply with their difficult and challenging customer behaviors. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

Holly Klingler ~ Biography

For over thirteen years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills. She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System.

She teaches valuable techniques to help professionals showcase their strengths, sharpen their skills, and grow both their abilities and confidence. Holly has a Master of Arts degree in Philosophy, a Masters of Library and Information Science, and a certification in nonverbal analysis. She is also a certified Career Development facilitator and an MBTI Certified Practitioner and Facilitator.

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