The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

The Thanksgiving Holiday is about reflecting on our blessings and acknowledging our gratitude for the people and things in our lives that bring us feelings of joy and peace.

It feels good to celebrate the holiday with family, friends and loved ones, so why not make the spirit of your Thanksgiving even bigger and better?

Join Holly and Andrew as they challenge you to take the Thanks Giving Challenge! They will share their experiences of taking the Thanks Giving Challenge and the life-enriching benefits that they and you can experience.

Presenters:

Andrew Sanderbeck

Andrew has been developing and conducting training programs for library organizations for more than twenty years. He has presented Web-based, On-line, and Face-to-Face sessions on Customer Service and Communication Skills in the U.S. and many countries around the world.

Andrew’s programs are filled with proven techniques that attendees can immediately apply with their difficult and challenging customer behaviors. He is the past president of the Haywood County Library Board of Trustees in Western North Carolina.

Holly Klingler

For over 13 years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills.  She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System.

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