The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical.

Both types of skills are equally important and good customer service is the ability to combine a good balance of both skill sets to provide the best experience possible.

Join Andrew for this program as we examined his top ten basic and essential skills that every successful organization and employee focuses on with their customers.

Presenter

Andrew Sanderbeck is a respected expert presenter and consultant on customer service and the customer experience, improving workplace communication and sharpening organizational management and leadership practices. 

He believes that one of the fastest ways to win a customer’s loyalty and trust is to actively listen to them.

REGISTER