Welcome to Part 2 of Basic Library Techniques session in Reference. This one-day live Zoom class is required to earn the certificate of completion. Attendees must have completed Part 1 of BLT Reference before attending Part 2.

Course outcomes:

• Define reference work, describe service models, and identify professional standards in order to set expectations for reference services at your library.
• Evaluate reference sources according to established criteria in order to develop a reference collection suited to your community, match specific sources to patron needs, and use those sources effectively.
• Follow reference interview guidelines for communication, search techniques, and following up in order to fully understand and meet patrons’ informational and reading needs.
• Devise information and digital literacy instruction and marketing strategies in order to promote reference services in your community.

Please remember that all work from Part 1 must be completed before attendance. All online assignments labeled to be discussed and reviewed in class will be reviewed.

Part 2 will be held on Zoom. Registrants will receive their Zoom links right before the class.