Communication and Conflict: "Can't we all just get along?" (PCI Webinar) Online
The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars. These webinars are free to MLS members who register through our calendar. Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar. A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar. If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know. Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.
Through this program, we will examine how conflict occurs in workplace interactions between and among customers and co-workers. Working from the perspective that conflict is a necessary aspect of effective communication, we will learn the characteristics of conflict, strategies to address conflict, as well as how to avoid unproductive conflict.
As a result of this program, attendees will:
- Understand different conflict styles.
- Apply conflict negotiation strategies to workplace situations.
Dr. Stevie Munz ~ Biography
Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!
- Wednesday, September 21, 2022
- 2:00pm - 3:00pm
- Time Zone:
- Eastern Time - US & Canada (change)
- This is an online event.
- Event URL: