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Moving Beyond Surveys: new methods to better understand your community Online

Libraries love surveys, but community survey-fatigue is real. To counter this we will explore other evaluation methods using inspiration from user experience (UX) and human-centered design theory. This workshop will help library staff from all library types prioritize community/user needs when designing services. You’ll walk away with simple strategies for gathering information about your user community as well as techniques you can implement without a lot of staff or time.

What you will get:

  • Activities, discussion, and library use cases that will add new approaches to your evaluation and assessment toolkit.

What we are NOT doing:

  • We will not be designing surveys

Learning outcomes:

  • Attendees will be able to lead a small team in at least three qualitative research activities in the library.
  • Attendees will develop a plan to implement at least one user experience approach at their library. 

This workshop will be held on Zoom. A link will be emailed to registrants 24 hours before the start of the class. If you do not receive the link, please check your spam folder and/or reach out to Christi Farrar or Sarah Donnelly.

Tuesday, October 25, 2022
1:00pm - 2:30pm
Time Zone:
Eastern Time - US & Canada (change)
Virtual CE Class
This is an online event. Event URL will be sent via registration email.
   Community      User Services  

Registration is required. There are no seats available but a waiting list is available.

Event Organizer

Profile photo of Christi Farrar
Christi Farrar

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