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Moving Beyond Surveys: new methods to better understand your community Online

Libraries love surveys, but community survey-fatigue is real. To counter this we will explore other evaluation methods using inspiration from user experience (UX) and human-centered design theory. This workshop will help library staff from all library types prioritize community/user needs when designing services. You’ll walk away with simple strategies for gathering information about your user community as well as techniques you can implement without a lot of staff or time.

What you will get:

  • Activities, discussion, and library use cases that will add new approaches to your evaluation and assessment toolkit.

What we are NOT doing:

  • We will not be designing surveys

Learning outcomes:

  • Attendees will be able to lead a small team in at least three qualitative research activities in the library.
  • Attendees will develop a plan to implement at least one user experience approach at their library. 

This workshop will be held online. Registrants will receive an email with the login information 24 hours before the program. If you do not receive the email, please check your spam folder and then contact Christi Farrar or Sarah Donnelly.

Friday, December 2, 2022
11:00am - 1:00pm
Time Zone:
Eastern Time - US & Canada (change)
Virtual Workshop
This is an online event. Event URL will be sent via registration email.
   Community      User Services  
Registration has closed.

Event Organizer

Profile photo of Christi Farrar
Christi Farrar

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