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Moving Beyond Surveys: new methods to better understand your community In-Person

Libraries love surveys, but community survey-fatigue is real. To counter this we will explore other evaluation methods using inspiration from user experience (UX) and human-centered design theory. This workshop will help library staff from all library types prioritize community/user needs when designing services. You’ll walk away with simple strategies for gathering information about your user community as well as techniques you can implement without a lot of staff or time.

What you will get:

  • Activities, discussion, and library use cases that will add new approaches to your evaluation and assessment toolkit.

What we are NOT doing:

  • We will not be designing surveys

Learning outcomes:

  • Attendees will be able to lead a small team in at least three qualitative research activities in the library.
  • Attendees will develop a plan to implement at least one user experience approach at their library. 

This workshop will be held in person at the MLS office in Marlborough. The address is 33 Boston Post Road West, Suite 400, Marlborough, MA 01752.

Thursday, December 15, 2022
10:00am - 12:00pm
Time Zone:
Eastern Time - US & Canada (change)
In Person CE Class
   Community      User Services  

Registration is required. There are no seats available but a waiting list is available.

Event Organizer

Profile photo of Christi Farrar
Christi Farrar

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