The Massachusetts Library System is pleased to announce that we have partnered with Simmons University to present a series of Leadership & Management Conversations. From October through December, we will have a Simmons University professor present a current topic important to libraries. Similar to our Community Chats, there will be time to discuss with the presenter and other attendees the successes, challenges, and questions around the topic. While of specific interest to those in leadership and manager positions, this series is open to all MLS libraries staff. A recording of each session will be made available after the live meeting.

 This talk examines how public libraries work to support patrons and communities in crisis. First, we will discuss ways in which public libraries with limited resources have been able to develop connections that support meeting the information and everyday life needs of patrons in crisis. We will delve into the complicated nature of library policy, particularly behavior and collection development policies, and their impacts on patrons in crisis. Our conversation will conclude with some recommendations libraries can enact to support patrons and their communities, and we’ll end with discussion around your experiences and expertise. 

Presenter Bio - Rachel Williams

Rachel Williams joined the faculty in Fall 2017. She earned her doctorate from the University of Wisconsin-Madison’s School of Library and Information Studies. Her teaching areas are technology for information professionals, database design, reference and user services, and research methods. Williams’ research areas are rooted in issues of social justice, professionalization, and librarianship. Most recently, her work looks at how public library workers navigate issues of professionalization and work boundaries when providing consumer health and social services information to people experiencing homelessness. Before completing the doctoral program at UW-Madison, Dr. Williams worked in public and corporate libraries in Washington State. In her free time, she plays roller derby and enjoys hiking with her family and two huskies.