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Once More with Feeling: Empathy in Customer Service
Front-line librarianship thrives on positive customer service, even when faced with upset patrons. While empathy is a key skill in these situations, it's not always easy to access in the heat of the...
- Date:
- Wednesday, May 1, 2024
- Time:
- 10:00am - 12:00pm
- Location:
- Virtual Workshop
- Categories:
- Academic Libraries Community Leadership & Management User Services
- Register! - 5 seats left
Come Play at the Library: How to Launch a Library Board Game Program for Everyone (PCI Webinar)
The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars. These webinars are free to MLS members who...
- Date:
- Wednesday, May 1, 2024
- Time:
- 2:00pm - 3:00pm
- Location:
- Webinar
- Categories:
Blue Marble Library Idea Share
You are invited to join us for the Blue Marble Library Idea Share. This virtual gathering will include a brief presentation featuring an innovative environmental or climate preparedness library...
- Date:
- Wednesday, May 1, 2024
- Time:
- 3:00pm - 4:00pm
- Location:
- Virtual Workshop
- Categories:
- Register! - 43 seats left
Make It Count: Maximizing Library Instruction Opportunities
Teaching within the confines of occasional “one shot” opportunities can be frustrating. How can we leverage collaboration and instructional design to use the time we do have to connect with students...
- Date:
- Thursday, May 2, 2024
- Time:
- 10:00am - 12:00pm
- Location:
- Virtual Workshop
- Categories:
- Register!
Community Chat for Health Sciences and Special Libraries: Advocacy
Let’s chat about advocacy.
This interactive session will explore advocacy, featuring an introduction to the topic, open discussion, and sharing best practices, lessons learned, and valuable...
- Date:
- Thursday, May 2, 2024
- Time:
- 11:00am - 12:00pm
- Location:
- Community Chat
- Categories:
- Special Libraries Special Topics
- Register! - 12 seats left
Helping Serve the Neurodiverse in your Library Community (LibraryWorks Webinar)
The Massachusetts Library System is pleased to announce that we have partnered with LibraryWorks to provide our members with access to their webinars. These webinars are free to Massachusetts library...
- Date:
- Thursday, May 2, 2024
- Time:
- 2:00pm - 3:00pm
- Location:
- Webinar
- Categories:
- Register! - 78 seats left
Readers' Advisory Roundtable - West, Epistolary Novels
Join us for our Reader’s Advisory Round Table of Western MA Round the Table Genre Study. Our benchmark title is This Is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. Two opposing...
- Date:
- Tuesday, May 7, 2024
- Time:
- 10:00am - 11:30am
- Location:
- Online, Meeting
- Categories:
- Readers Advisory
- Register! - 15 seats left
Wayfinding & Signage: Principles and Planning
Wayfinding and Signage (W/S) are essential to a patron's library experience. In this workshop, you'll learn the differences between W/S, discover best practices, and gain practical tips to enhance...
- Date:
- Wednesday, May 8, 2024
- Time:
- 10:00am - 12:00pm
- Location:
- Virtual Workshop
- Categories:
- Register!
Webinar in Spanish with Ana Villalpando ¿Cuándo fue la última vez que le leyeron un cuento?: Hora de cuentos en español para adultos (PCI Webinar)
The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars. These webinars are free to MLS members who...
- Date:
- Wednesday, May 8, 2024
- Time:
- 2:00pm - 3:30pm
- Location:
- Webinar
- Categories:
Understanding Teen Behavior
Teens and their libraries face unique challenges post-pandemic. This workshop for library staff of all types addresses teens' evolving social and emotional needs. We'll explore developmental stages,...
- Date:
- Thursday, May 9, 2024
- Time:
- 10:00am - 12:00pm
- Location:
- MLS-Marlborough, In Person Workshop
- Categories:
- Community Leadership & Management Youth Services
- Register! - 15 seats left
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