The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

A large majority of communication comes from nonverbals like facial expressions, gestures, and posture. It is universal and infused into every single interaction we have. Learn how to decipher what the body is saying and utilize nonverbal tells for approachability and great customer service.

Learning Outcomes

As a result of this program, you will not only learn how to project confidence in your communication with others, but really change how you feel, all through the use of body language.

You will also discover ways that body language can be used to help manage situations of conflict and to build empathy with your colleagues and customers.

Presenter

Holly Klingler

For over thirteen years, Holly Klingler has been training people in a variety of career fields on how to maximize their communication, creativity, and critical thinking skills.  She has presented at the Akron Women’s Bar Association, the Ohio Certified Public Accountants Annual Conference, the Hudson Job Corp., and has trained library staff for over twelve years, eight of which were as the Continuing Education trainer at the Northeast Ohio Regional Library System.

She teaches valuable techniques to help professionals showcase their strengths, sharpen their skills, and grow both their abilities and confidence. Holly has a Master of Arts degree in Philosophy, a Masters of Library and Information Science, and a certification in nonverbal analysis. She is also a certified Career Development facilitator and an MBTI Certified Practitioner and Facilitator.

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