The Massachusetts Library System is pleased to announce that we have contracted with PCI Webinars to provide our members with access to their live webinars.  These webinars are free to MLS members who register through our calendar. Please do not register directly with PCI. Members who register directly with PCI are responsible for paying their registration fee. 

Please help us keep MLS sponsored training free for all members. If you are unable to attend the live webinar, please cancel your registration. A cancellation link can be found in your confirmation email, or you may contact Sarah Donnelly at sdonnelly@masslibsystem.org to cancel. 

Because we are working with an outside vendor, it is important that you cancel your registration in the event that you are unable to attend the live webinar.  A recording of the webinar will be available on the PCI Webinars Niche Academy website about a week after the live webinar.  If you have any issues registering or signing into the PCI Webinars Niche Academy website, please let us know.  Please do not contact PCI Webinars or Niche Academy directly about their live webinars or webinar recordings.

Description

Effectively managing challenging employee behaviors requires a balance of strong communication skills, emotional intelligence, and strategic problem-solving. This program will provide you with practical tools and techniques to address difficult situations while fostering open dialogue and a respectful workplace culture. 

Whether you’re managing resistance to feedback, addressing negativity, or resolving team conflicts, this workshop will empower you to confidently lead with effective communication and proven strategies for success.

Key points covered:

• Identify underlying causes of challenging behaviors
• Strengthen communication skills to navigate tough conversations with clarity and empathy
• Apply conflict resolution techniques to build collaboration and trust
• Develop actionable plans to prevent and manage recurring issues

Presenter

Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

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