PLEASE NOTE: This program is adapted from the original Spring 2020 CE class The Art of Employee Communication, which was cancelled due to the COVID-19 pandemic. There are two parts to the new program: a series of short pre-recorded webinars, and an optional live virtual discussion.

Description:

Think about a time when you gave or received feedback in the workplace. Did you feel it was a positive or negative experience? How did it impact you afterwards? Communication can be a significant challenge to navigate in a professional setting. Understanding individual needs will help you develop communication strategies for effective models of feedback and performance evaluation.

Topics will include: Maslow’s hierarchy of needs as it applies in a workplace setting, Multiple languages of employee appreciation, How to focus on behaviors and not personalities in staff interactions, Components of an inclusive employee performance program (tip: it’s not just annual reviews!), and A continuum of communication impact on positive organizational culture.

Staff from all levels who are interested in effective employee communication are welcome to attend.

Outcomes:

• Analyze employee engagement through the lens of Maslow’s hierarchy of needs;
• Identify different forms and modes of employee communication and validation;
• Employ communication strategies that contribute to a positive organizational culture.

To participate in this program:

1. View the webinar recordings on our course guide:

• The Feedback Factor
• The Languages of Communication
• Performance Management
• Feedback Methods and Caveats

The guide also offers a toolkit with questions for discussion and reflection, references, and supplemental resources.

2. Register to attend one of our virtual discussions:

• This session -- Wednesday, September 23, at 10am
• or Tuesday, September 29, at 1pm

Please feel free to bring any experiences or questions you wish to discuss, and there will be time to converse in smaller peer groups.